ADT® Authorized Dealer Serving Charleston, SC & The Lowcountry

Frequently Asked Questions Regarding Charleston Security Systems

We’ve gathered our most popular home security FAQs in Charleston for our customers. Get your answers for your ADT and home security questions.

One size does NOT fit the masses when it comes to your home security system! Our skilled professionals in Charleston can help determine your house and your loved ones' security needs to determine the very best option for you. Enjoy peace of mind with reliable surveillance alarm monitoring as well as fire, flood, and carbon monoxide detection. Personalize your smart home by setting up alerts, schedules, and automations with your ADT package.

Want to view everything with video security? No problem. ADT offers HD video monitoring with inside and outside cameras, including doorbell cameras. Live stream from your mobile devices when you’re running errands away from home, and even video tape and save video clips. You are sure to identify a security package that meets your needs!

Personal household monitoring has grown a lot in recent years! ADT provides surveillance systems in Charleston that are completely wireless and function through a cellular network, instead of a “landline.” Alarm systems can bridge with monitoring stations by using GSM signals and cellular-based technology. This means no bothersome wires running in your home, and robbers can't turn off your monitoring system by breaking your lines.

ADT monitored surveillance systems have a 24-hour emergency battery so that your home is still protected, even if your lights go out. The surveillance services as well as the high-frequency siren will still be working to provide constant protection of your Charleston house.

Yes. ADT has packages or service levels (for example, the Remote Monitoring package) that give remote access tools from your mobile device including arming, disarming, and alert messages. Smart Home automation is also accessible from your mobile device so that you can use your house’s lighting, garage doors, and your thermostat when you are away. View your house while you are out with ADT’s clear HD video functionality.

Yes! Let criminals know your Charleston house is helped guarded by ADT monitoring. All ADT bundles include a yard sign and decals for your house to show that your location is protected by the #1 home security company. 90% of burglars say that they skip places with a security system. By protecting your house with ADT monitoring and using the ADT stickers and signs, you are already decreasing your risk!

Yes. A Charleston home security system with ADT monitoring has 24 hours/7 days a week monitoring, 365 days a year. ADT owns six monitoring stations, which means they can quickly reach out to customers. With ADT house security packages, you get peaceful feeling from knowing there are more than 17,000 people across the United States helping to secure the people and assets you treasure most at home.

Yes! Check out Blue by ADT. It’s a do-it-yourself smart home security system with standalone cameras, and it’s ideal for renters. Choose self-monitoring or pro monitoring with no credit checks or installation times required. It’s personalized and flexible on your terms, so you don’t have to be concerned about long-term contracts. Enjoy flexible security from the most renowned name in home security.

Yes! Your ADT-monitored security system’s capacity are set by the service package you choose. You can pick if you want HD video surveillance, remote access to your equipment via your smart system, and even automation commands or schedules to flip your lighting on and off at designated times. Design your customizable home security equipment with the advanced features you want most for your Charleston home!

Yes! It’s easy to connect your ADT Smart Home security system with your Charleston home’s other smart devices. This allows you to you view everything remotely from your security equipment, lights, and thermostats, to your garage door and locks by using only your ADT mobile app. Security and convenience join together when you connect your ADT-monitored equipment to your preferred smart home platforms like Amazon Alexa. The minute your voice integration is set up, you can ask Alexa to “arm” or “disarm” your security equipment and much more!

The installation fee for our ADT plans is $99. As a way to say thank you for joining the ADT family, new customers will receive a $100 Visa gift card 30 days after the installation.
To take advantage of our current packages, customers must sign a 36-month monitoring agreement (24 months for California residents). Your monthly rates are locked in during that term, so you won’t encounter unforeseen price increases.
You can certainly enjoy protection at your new location. Make sure you contact us a minimum of 30 days prior to moving so we can eliminate the early cancellation charges of your existing contract. We’ll then discuss the services you need at your new location and book an installation.
You can access statements, sign up for automated payments, switch payment methods, and more by visiting MyADT.com or opening the billing tab in the ADT+ mobile app.