ADT® Authorized Dealer Serving Charleston, SC & The Lowcountry
Security Systems in Charleston
December 17, 2021

What Happens When Your Home Security Alarms Go Off In Charleston?

A residential security package should safeguard your family. But what actually transpires if your home security alarms go off in Charleston? What are the right steps to take to ensure you and your family are safe?

The first thing to do is not to panic. Remember that your 24/7 monitoring professionals have you covered. Then follow these steps to be prepared for any crisis at your property.

Our 24-Hour Specialists Are Focused On Your Safety

A security monitoring representative is alerted in an instant as soon as your Charleston home security alarms go off. When a monitoring professional is alerted, they will call you n a hurry to ascertain what triggered your home’s defense. Your system can activate in various situations, including:

  • Criminal activity

  • Fire

  • Flood

  • Accidentally setting off alarm

In cases when a device was tripped accidentally—like not recalling that the motion sensors are turned on when you unlatch a window or door— a monitoring specialist will reach out to ask if help is needed. Supply them with your proper code, and they can cancel the alarm.

If you have an urgent situation, the monitoring agent will send out emergency personnel, including firefighters, EMS, and law enforcement, to your residence. They can also act as the point of contact in the event nobody is home. Your monitoring team also can let first responders know which security device was triggered, increasing their preparedness for a potentially dangerous situation. Your monitoring professional will maintain a connection with you to help you stay calm and let you know what the next steps should be.

Steps to Take if Your Alarm Goes Off In Charleston

Being awoken in the dead of night to an alarm blaring can be understandably frightening—particularly if you don’t know why it’s occurring. The smartest thing you can do is keep yourself in control and follow these steps:

  • In the first place, find a safe location. Gather your loved ones as quickly as possible and proceed to a protected area at your property or depart the home if needed. It's typical to have an urge to want to face the situation by yourself, but this may put you and your family at greater risk. Instead, put a priority on keeping you and your family members safe and let the trained personnel handle the problem.

  • Second, use the smartphone’s convenient security app to stay connected with your monitoring team. They'll dispatch responders who will be on their way to your residence in a flash.

  • Lastly, keep in constant communication with your monitoring team and emergency responders. You can get patched through, so all parties are speaking on the same line. Conversely, if you can't get a direct call to your emergency providers, get notifications via text. Even if it’s only a false alarm, it's smart to maintain communications to all parties so you know what to do should a real emergency occur.

Be Prepared For Any Emergency in Charleston with Secure24 Alarm Systems

From false alarms to actual emergencies, Secure24 Alarm Systems ensures you and your family are well defended. With 24-hour monitoring, smart locks, and entry-point sensors, your home will remain the secure environment you intended it to be. Customize your ideal home security solution by filling out the form on this page or dial (843) 305-8663 to speak with a member of our team.