ADT® Authorized Dealer Serving Charleston, SC & The Lowcountry
Elderly man greeting neighbor on front porch with door open
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ feature brings the common practice of giving a neighbor your house key into the technological age. It eliminates the necessity of physical keys or keypad codes and lets you manage who can access your Charleston home and for how long. Learn more about how you can implement it with your ADT home security system and Google Nest cameras. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to water your plants, get your mail, or walk your dog when you leave home. In the past, you would just supply them with a house key. You now have a better option. Because of the innovative ADT Trusted Neighbor Feature, you’ll never have to worry about doors left unlocked or misplaced keys. 

What you’ll need is an ADT security system, a Google Nest doorbell, a an automated door lock, and the ADT+ app that brings everything together. Here’s how the service works: 

  1. You grant access to a trusted person, like a neighbor or close friend, through the ADT+ app.
  2. Then, you define permissions. You can give neighbors timed access, allowing them to come and go during a particular timeframe, or event-based access. For instance, if a package is delivered, the system can release the door to let your neighbor bring it indoors once it validates them.
  3. After you’ve configured access, your Google Nest Doorbell camera with familiar face functionality recognizes your neighbor as they proceed toward the door.
  4. Your ADT system will disarm and unlock the door when the individual is confirmed as an authorized user.
  5. You are sent immediate alerts as your neighbor enters and departs. The app also offers a complete history. 
  6. When the trusted neighbor leaves, your smart door lock secures automatically to safeguard your home.

You can provide access for any person you want, such as a pet sitter, a maintenance worker, or a companion who comes over when you’re not there. This service is also useful during emergencies, specifically when you’re not around. To illustrate, if a water sensor trips, your system can grant event-driven access so a neighbor can shut off the water. Configuring permissions is simple with the intuitive app. 

Enhance Your Charleston Home’s Convenience And Security

ADT Trusted Neighbor is a perfect example of how ADT makes life easier and your Charleston home more adaptable and secure. This feature isn’t just for neighbors and relatives, as you’ll benefit from the facial recognition and auto-unlock functionality when you have your hands full of kids or deliveries. After you're inside, the door automatically locks behind you.

Design Your ADT Home Security System In Charleston With The Latest Features

Benefit from features like ADT Trusted Neighbor and Google Nest cameras with a modern home security system in Charleston from Secure24 Alarm Systems. A nationally known ADT dealer, we’re thrilled to bring you the latest advancements from the leader in home security. Call (843) 305-8663 today to design your package. Our knowledgeable team can answer your questions about ADT+, Google Nest cameras, and how to get everything working together.